Returns for refund must be received in the warehouse within 10 days of the Received date. When returning products, please provide the order number, your name, the name of the product, and the reason for the return.

How do the users tell you that they want to return the goods in the first place?

The customers communicate to us on returns through an email to info.oceanccroptech@gmail.com

What if there's a delay in the post and it gets back to you after 10 days?

We issue a no-quibble refund/replacement for products that are received back in our warehouse within 10 days. In case of shipments reaching us after 10 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.

Where should customers send their products for returns?

For product returns, customers should send the product(s) to their respective fulfillment centers only. Check the respective fulfillment center of the product(s) printed on the invoice, sent with the package.

Do you refund users for the postage expense of returning the goods or not?

No. We do not refund users for postage expenses incurred for returning goods.

What is our replacement guarantee?

Returns for refund must be received back into the warehouse within 10 days from the date of purchase. When returning goods, please quote the - order number, your name, the name of the product, and the reason why you are returning the goods.

In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to the availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags & labels.
• If you don't have any video or photo proof regarding damage products when you received.

When are refunds provided?

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

I have requested for replacement when will I get it?

Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.